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Free shipping within Europe on orders above 75 EUR

Denmark: Free on orders above 500 DKK, otherwise from 25 DKK.

Within EU: Free on orders above 75 EUR, otherwise from 10 EUR or 20 EUR depending on the country.

Outside EU: From 29 Eur

Anonymous Copenhagen official online store uses GLS for to ship orders within EU. For orders outside EU we may use UPS or DHL, depending on the country of delivery. Please note that a signature might be required when receiving the package. The couriers usually operates between 9am and 5pm during weekdays. To help ensure prompt delivery of your order, we recommend using a work address if possible. You will receive an order confirmation with your tracking number as soon as we have processeed your order, then you can easily keep track of your package.

Payment

Anoncph.com accepts Credit Cards such as Visa, MasterCard, Visa Electron, Maestro, Dankort, JCB, American Express and PayPal.

Order confirmation

All orders are confirmed automatically by email, in case of delivery issues you will receive an email from us shortly after.

Delivery time

Denmark: 1-3 days.

Within EU: 1-5 days.

Outside EU: 3-15 days.

Right of revocation

If you wish to make an exchange or a return, you can download the form below. Please fill out the form and include it in the package.

Download exchange-/return form  

Returns must be in the original packaging and it must not show any signs of wear, spots, damages or foreign smells such as parfumes or smoke. 

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

Free shipping on exchanges

We offer free shipping when exchanging to another size, color, product or to a voucher. If you need an exchange label please write ”Exchange label” followed by your order number to Service@anoncph.com, then we will return to you with the label.

To avoid a product getting sold out during the exchange proccess we advice you to place a new order. When doing so, please check ”I already ordered my exchange” on the form below.

Money back

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Using our return label: When using our return label we deduct 20 EUR from the amount of return. If you wish to use our return label, please write ”Return label” followed by your order number to Service@anoncph.com, then we will return to you with the label.

Using your own return label: Please return to: Nordic Apparel ApS, Nikolaj Plads 30, Ground floor, Left, 1067 Copenhagen, Denmark. We advise that you return with insurance and with a track and trace number.

Claim

If you have a claim, please send a picture of the issue together with your order number to Service@anoncph.com. 

What happens after 

As soon as we have received the package it will be handled within 5 business days.

If you wish to check when, whether or not we have received the package, we advice that you use the track and trace number provided by the carrier.

Contact

You can call us on weekdays from 12-2pm at +45 9320 6789 or email us any time at Service@anoncph.com.


FAQ

Q: Can I return items on SALE and other campaign items?

A: Yes, you have the right to return all items purchased trough anoncph.com

Q: Do I have to bear the direct costs of returning the goods?

A: We offer free return shipping when exchanging to another size, color, product or to a voucher. If you wish your money back we do not offer free return shipping.

Company

Nordic Apparel ApS

VAT 35801626

Nikolaj Plads 30, Ground floor, Left

1067 Copenhagen

Denmark

+45 9320 6789