What and how we collection information
When you interact with us, whether by using our Website or communicating with us, we may collect the following information about you:
Information you give us: you may give us information about yourself if you sign up for an account on our Website, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our Website, or correspond with us (by email, telephone, instant chat, social media or otherwise).
Depending on what you provide, this information can include your name, address or location, phone number and email address, date of birth, gender, purchase information, shopping preferences, images and financial information (including your credit or debit card details, although we do not hold them, our payment processors do).
Information our IT systems collect about you: each time you visit the Website, certain information will be created and automatically recorded by our IT systems. That information includes:
Device information: the information provided by your device will differ depending on which type of device you are using (whether it’s a PC, Mac, iPhone, Android, or otherwise) and the settings on that device, but includes the type of device you have (such as an iPhone X or Samsung Galaxy S7), the device’s IP address, the browser you are using, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports.
What we do with the information
We use the information to provide you with services, including to allow you to order and receive products using our Website, administer your account. Further to optimise your experience we need to use the information that we collect in a number of different ways.
We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we may use your personal information (including your name and email address) to occasionally send you updates, news, and offers via email or other forms of media. We may use your information. You may unsubscribe from email marketing communications following the opt out instructions in the promotional emails we send you or by contacting us at firstname.lastname@example.org.
We also carry out research, analysis, and surveys on your use of our Website, and views. We also use your information to confirm your identity, in order to ensure your, and our, financial security.
Please scroll down to find out the detailed purposes for which we collect your information, what specific information is collected and the legal basis for which we purpose that data.
|Processing Purpose||Types of Data||Legal Basis|
|To register and manage your account in our Website||Name, email, password and other additional details you may wish to add in your account, like phone number addresses and gender.||Performance of a Contract with you|
|To fulfil the orders you make through our website||Name, addresses, phone number, Order details, like the products you are buying, the size and price.||Performance of a Contract with you|
|To collect payment from you||Payment information, which comprises the credit/debit card’s number, holder’s name and CCV – we do not store them, we only transfer them to our authorized payment providers.||Performance of a Contract with you|
|To provide you with our customer services (including helping you to solve any issue you have with our services, updating you about any change to our terms of service, or contacting you to know how was your experience with us)||Name, email, password and addresses and your contact history with us.||Contract and legitimate interests in retaining you as a customer|
|To administer, maintain and optimise our Website and our services||Device information (such as your device IP address and device type), Cookie identifiers and browsing information.||Legitimate interests in running our business|
|To send you marketing communications and personalised offers||Name; Email; Phone Number; Addresses; Date of Birth;|
Purchase history; Browsing history and behaviour; Device information;
Shopping preferences; Cookie identifiers; Internal identifiers; Country.
|Legitimate interests to electronic direct marketing of similar products and services to that which you have acquired using our Website or, when such is not applicable, your Consent.|
|Analysis of your behaviour and purchases in our Website||Name; Email; Phone Number; Addresses; Date of Birth; Purchase history; Device Information;|
Cookie identifiers; Country.
|Legitimate interests in running our business and improve our Website and your experience|
|Advertising and retarget advertising||Email, Cookie Identifiers, Device Information.||Legitimate Interests in running our business|
Are we sharing this information and to who
Please note that we do not sell your information (whether your name, address, emails address, financial information, or otherwise) to any third party. We do work with a number of carefully selected third parties and we may share your information with these third parties in the following limited circumstances:
Advertisers for marketing purposes: we can provide your information to our advertising and social media partners (including Facebook and Twitter) where they require the data to select and serve relevant adverts about our products and services to you and others.
To comply with legal requests: on occasion we may be required to liaise with various regulators and law enforcement agencies, whether as a result of law, a court order, or another legal process. Although we dispute requests wherever suitable, in some cases we may have to share your information with the regulators or law enforcement agencies. Where we consider it appropriate, and provided we are not prohibited from doing so by law or court order, we will attempt to notify you of these legal demands.
You can withdraw your consent to these cookies at any time through the following options:
Google Analytics cookies across all websites, please visit Google Analytics Opt-out Browser Add-on;
You can clean the cookies through your browser settings.
Please note that refusing cookies does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.
Keeping you and your personal information secure is very important to us. We use of a Secure Socket Layer ("SSL") to encrypt the personal data that you send us during the order process (including any financial information such as credit or debit card details). Unfortunately, despite this, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our Website, and any such transmission is at your own risk. In particular, please keep in mind that if you voluntarily disclose personal information through other means of communication than the Website in a non-protected environment (such as through email, sms, online messages) then that information can be collected and used by others outside of our- and your control.
For how long will we keep your information
We retain the data you provide to us for as long as you have your account with us and thereafter for such period as you may have questions or a claim in relation to our services, notwithstanding any superior retention period that we may be obliged to observe in accordance with legal requirements applicable to us.
You have certain rights in relation to the personal data we hold about you, which we detail below. Please note that we will require you to verify your identity before responding to any requests to exercise your rights and that can include asking a set of security questions to ensure it is you. To exercise any of your rights, please contact us at email@example.com.